Full Transcript

• What are some effective ways to ensure that every team member feels valued and included in discussions and decision-making processes?
• You know, that's really a part of our everyday culture. If people are heard and supported and feel empowered, they will always act and it starts on day one of employment, we need to encourage our staff to be a part of the change that they want to see. And it's critical in every aspect of our work. But it's most important in safety. Staff need to feel that they're empowered to make decisions and feel supported and comfortable in doing so. Our role as client account managers, project managers, group leaders so on is to encourage staff at all levels to feel empowered to make these decisions and impart the change that they need to see. For me, I tend to do a lot of talking. So I try to leave space for others to speak up. And if I feel I have not been heard from a particular individual in a group, I will reach out to them and speak, ask for input specifically.
• How do you ensure that concerns raised by team members are effectively addressed and followed up on?
• Safety concerns from the field that are brought up need to be addressed immediately. Once you're aware of it, it's like a hot potato. The best thing that you can do is raise that concern to the project manager and start working toward a solution that either addresses or removes that concern. I'm probably someone that over communicates. But the way that I look at it is that we're all a team and it's better to keep the team informed so that we're getting a broad range of perspectives on things. Early in my career, I was working on a site where there was a lot going on several drill rigs, tight spaces so on. And it was not the best place for me to be from a safety perspective right on those rigs. So I spoke to the project manager about it and the project manager did decide that the data was not so important that I would be asked to be that close to the rigs while they were operating. The project manager wrote a letter to the client explaining the situation and that we would not be able to obtain some of the information that we were looking for due to that safety concern, we all agreed on an approach that would allow us to obtain a piece of it but kept me out of harm's way. This was handled immediately upon my bringing it up to the project manager. The key is feeling comfortable elevating that concern and being supported by the project team. For me, I always wanna act like that project manager did on my behalf so many years ago. No concern is too small to be brought up and talked about as a team.